Refund policy

Return Policy

At MONDRÉ, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer free returns within 14 days of the delivery date.

To be eligible for a return, the item must be:

• Unused and in its original condition.
• Returned in its original packaging, including any tags, cards, or accessories that came with the product.
• Free from signs of wear, damage, or alteration.

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

Returns requested after the 14-day return period will not be accepted.

For hygiene and safety reasons, we reserve the right to refuse returns that do not meet the conditions outlined above.

If you wish to initiate a return, please contact our customer support team with your order number, and we will guide you through the process.

If you have any questions regarding returns or refunds, feel free to contact us via Instagram at @maisonmondre. Our team is usually able to respond more quickly through Instagram than email.